Issues with image uploads

Support
1

I am having very regular issues with images not uploading when adding artworks, I’ll click the link, select the image(s) and wait, and just nothing happens, sometimes when I try again (3 or 4 times sometimes) it will eventually upload, other times I seem to have to save as a draft and then update the image to add the photo. Often times now I am only using one image even though I have others because it is just so painful, especially when you have a few artworks to upload.

I usually resize my camera images to 1920 pixels on the long edge, I noted in the guide on the forum it just says “at least 1500 pixels”.

Are there any known issues or workarounds? Should I just use much smaller images (with the consequent reduction in quality).

If it keeps happening there might be some swear words in the “Why did you resave this image” dialog :slight_smile:

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2

Thanks for bringing this up Andrew. I’ve been having this same issue for a few weeks now as well. It doesn’t seem to work at all for 4G uploads. The image just doesn’t upload it doesn’t matter how many times I try. It will only work on WiFi and often not first time around

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I had the same problems, it’s frustrating and then I don’t want to make a second attempt, because it takes a very long time.

Hugs,
Gosia

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4

Hi @Andrew_Haysom, I’ve added progress indicators to show upload progress, and made a few more updates to improve overall performance. Just a heads-up: uploading images larger than 100MB isn’t supported, so please ensure the files are under that limit.

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Thanks Noah, that will be helpful at least we’ll be able to if something is happening. I usually use 1920px on long edge now, they’re usually around 3Mb I think.

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Thanks for the upload progress visual. That’s excellent! I have a similar comment to Andrew. The images that I tried to upload unsuccessfully were no larger than 5Mb.

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